Return and Refund Policy
At Kidney Balance, your safety and satisfaction are our highest priorities. Because our products are dietary supplements intended for health use, we maintain strict quality control standards.
Return Policy
We do not accept physical returns of supplement products once they have been delivered. For safety and hygiene reasons, we cannot restock or resell any item that has left our custody. Please do not mail products back to our business address as they will be disposed of upon receipt and cannot be processed for credit.
Satisfaction Guarantee & Refunds
While we do not accept returns, we stand behind our products. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of delivery.
- To request a refund: Contact Ronnie Carter at Ronnie@KidneyBalance.com or (210) 897-6237 with your order number.
- Resolution: Upon approval, we will issue a full refund to your original payment method. You are not required to ship the product back to us to receive this refund.
- Damaged Items: If your order arrives damaged or incorrect, please notify us immediately for a full refund or a free replacement.
Contact Information
Kidney Balance
45A Peach Avenue
Kerrville, TX 78028
Email: Ronnie@KidneyBalance.com
Phone: (210) 897-6237